Website Terms and Conditions

TERMS AND CONDITIONS

Effective Date: 07/13/2026
Last Updated: 07/13/2026

Welcome to SereneLifeHome.com. These Terms and Conditions govern your access to and use of the SereneLife website, including all purchases, services, features, content, and communications made available through the website.

SereneLifeHome.com is operated by Sound Around, Inc., located at:

Sound Around, Inc.
1600 63rd Street
Brooklyn, New York 11204
United States

By accessing the website, creating an account, placing an order, submitting information, or otherwise using the website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the website.

1. Website eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase through this website.

Individuals under the age of legal majority may use the website only with the involvement and permission of a parent or legal guardian.

By using the website or placing an order, you represent that:

You have the legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.
You are authorized to use the payment method submitted.
Your use of the website complies with applicable law.

2. Changes to these terms

We may revise these Terms and Conditions from time to time.

Updated terms will be posted on this page with a revised “Last Updated” date. Changes become effective when posted unless a different effective date is stated.

Your continued use of the website after updated terms become effective constitutes acceptance of the revised terms.

Changes will not retroactively alter the material terms applicable to an order already accepted by us unless required by law or agreed to by you.

3. Account registration and security

Certain website features may require an account.

You agree to:

Provide accurate and current registration information.
Update your information when it changes.
Keep your username and password confidential.
Prevent unauthorized access to your account.
Notify us promptly if you believe your account has been compromised.

You are responsible for activity performed through your account to the extent permitted by law.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these terms.

4. Product information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, compatibility information, dimensions, prices, and availability.

However:

Colors may appear differently depending on your screen or device.
Product packaging may change.
Manufacturers may modify product specifications.
Photographs may include accessories or decorative items not included with the product.
Minor variations may occur between the website description and the delivered product.

You should review the product listing, specifications, compatibility requirements, and included components before purchasing.

If a product materially differs from its description, your available remedy will be governed by applicable law and our Return and Refund Policy.

5. Pricing and typographical errors

Prices are displayed in U.S. dollars unless otherwise stated.

We may correct pricing, product-description, availability, promotional, or typographical errors at any time.

If an error affects an order you submitted, we may:

Contact you for instructions;
Cancel the affected item;
Provide a refund; or
Offer you the option to proceed at the corrected price.

Submitting an order does not guarantee acceptance of an incorrectly priced or incorrectly described item.

We are not required to honor an obvious pricing or listing error to the extent permitted by applicable law.

6. Taxes and additional charges

Applicable sales tax will be calculated based on the order, shipping destination, and applicable tax requirements.

You are responsible for taxes, duties, import fees, customs charges, brokerage fees, or similar governmental charges that are not collected during checkout.

Any shipping, handling, delivery, or other charge will be disclosed before the order is submitted.

7. Orders and order acceptance

Your order constitutes an offer to purchase the products listed in the order.

An automated order-confirmation email only confirms that we received your order. It does not necessarily mean that the order has been accepted.

We may accept or reject an order for legitimate reasons, including:

Product unavailability;
Pricing or listing errors;
Payment problems;
Suspected fraud or unauthorized activity;
Shipping restrictions;
Quantity limitations;
Reseller activity;
Violation of these terms; or
Legal or regulatory restrictions.

An order is accepted when we confirm shipment or otherwise expressly confirm acceptance.

If we cancel an order after payment has been authorized or collected, we will issue an appropriate reversal or refund.

8. Quantity limitations and resale

We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.

Products purchased through the website are intended for personal or authorized business use unless we expressly approve resale.

Orders that appear intended for unauthorized resale, export, diversion, or commercial redistribution may be rejected or canceled.

Quantity purchases of ten or more units of the same item may be subject to additional terms and may be non-refundable where clearly disclosed before purchase.

9. Payment

You agree to provide valid and accurate payment information.

By submitting payment information, you represent that:

You are authorized to use the payment method.
The billing information is accurate.
You authorize us and our payment processors to charge the order total.
You authorize adjustments for agreed changes, refunds, cancellations, or corrections.

We may use third-party payment processors. Payment information may be processed according to the processor’s terms and privacy practices.

We do not guarantee that every payment method will remain available.

10. Fraud prevention and verification

We may take reasonable steps to verify an order, payment method, identity, billing address, shipping address, or account information.

We may request additional information before processing an order.

We may delay, reject, or cancel an order when we reasonably suspect:

Fraud;
Identity theft;
Unauthorized payment activity;
Abuse of promotions;
Chargeback abuse;
Reshipping or forwarding fraud; or
Other unlawful conduct.

Information collected for fraud prevention will be handled in accordance with our Privacy Policy.

11. Shipping and delivery

Shipping options, estimated delivery times, charges, and restrictions will be presented during checkout or described in our Shipping Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

Delays may occur because of:

Carrier delays;
Weather;
Natural disasters;
Supply interruptions;
High order volume;
Incorrect address information;
Security verification;
Customs processing; or
Circumstances outside our reasonable control.

When we cannot ship within the stated or legally applicable timeframe, we will handle the delay, consent request, cancellation, or refund in accordance with applicable law. Federal rules generally require online sellers to have a reasonable basis for promised shipping times and to seek the customer’s consent to a delay or provide a refund when shipment cannot occur as promised.

Our Shipping Policy is incorporated into these Terms and Conditions by reference.

12. Shipping address and delivery problems

You are responsible for entering a complete and accurate shipping address.

Please review your shipping information before submitting an order.

We are not responsible for delays or delivery failures caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

If a package is returned because of an incorrect address, refusal, failed delivery, or inability to receive the shipment, additional shipping charges may apply before reshipment.

Report visibly damaged packages or missing items promptly through our Contact Us page.

Nothing in this section limits rights available under applicable law.

13. Risk of loss and title

Title and risk of loss will transfer as provided by applicable law and the terms of the applicable shipping arrangement.

Nothing in these terms is intended to transfer risk to a consumer earlier than permitted by law.

14. Returns, refunds, and replacements

Returns, refunds, replacements, exchanges, restocking fees, eligibility periods, and product-specific restrictions are governed by our Return and Refund Policy, which is incorporated into these Terms and Conditions by reference.

Unless a different policy is disclosed for a product:

Eligible products may generally be returned within the stated return period.
Products must satisfy the applicable return conditions.
Products may need to include original packaging, manuals, components, and accessories.
Products that are damaged, altered, incomplete, misused, or missing identifying labels may be rejected.
Refunds may be reduced by disclosed restocking fees where permitted.
Original shipping charges may be non-refundable except where required by law.
Return shipping responsibility depends on the reason for the return and the applicable policy.

The Return and Refund Policy does not limit any non-waivable consumer rights.

15. Refund processing

Approved refunds will ordinarily be issued to the original payment method.

Processing times may vary depending on the financial institution or payment provider.

We may deduct authorized restocking fees, missing-item charges, return-shipping costs, or other disclosed amounts when permitted by law and the applicable return policy.

If the original payment method is unavailable, we may provide another lawful refund method.

16. Product warranties

Certain products may be covered by a written limited warranty.

Warranty duration, eligibility, exclusions, procedures, and remedies will be described in the warranty accompanying the product or made available through the website.

Warranty coverage may require:

Proof of purchase;
Product model and serial number;
A description or demonstration of the issue;
Reasonable troubleshooting;
Inspection of the product; and
Return of the product or affected component.

Warranty coverage may exclude damage caused by misuse, abuse, neglect, unauthorized modification, improper installation, accidents, external electrical conditions, commercial use where prohibited, ordinary wear, or failure to follow instructions, subject to applicable law.

Any disclaimer or limitation of warranty applies only to the extent legally permitted. Federal warranty law regulates written warranties for consumer products and may restrict the exclusion of implied warranties when a written warranty is offered.

17. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

Except for any express written product warranty and rights that cannot legally be excluded, we disclaim all representations and warranties concerning the website, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, and accuracy.

We do not warrant that:

The website will always be available;
The website will be free from errors or interruptions;
Website content will always be complete or current;
Defects will always be corrected immediately; or
The website or its servers will be free from harmful components.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent allowed by law.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOUND AROUND, INC., SERENELIFE, AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE WEBSITE, PRODUCTS, SERVICES, OR THESE TERMS.

This includes, where legally permitted:

Loss of profits;
Loss of revenue;
Loss of data;
Loss of business opportunity;
Loss of goodwill; and
Costs of substitute goods or services.

To the maximum extent permitted by law, our aggregate liability for a claim relating to a product will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or other categories protected by applicable law.

19. Product use and safety

You are responsible for reading and following all:

Product instructions;
Safety warnings;
Installation requirements;
Maintenance instructions;
Age restrictions;
Weight or capacity limitations; and
Applicable laws and regulations.

Products must be used only for their intended purpose.

Do not use a product that appears damaged, unsafe, improperly installed, or unsuitable for its intended environment.

Contact customer support or a qualified professional when installation, repair, or technical assistance is required.

20. Website content and intellectual property

The website and its content—including text, logos, trademarks, product names, photographs, videos, graphics, designs, software, code, downloads, and page layout—are owned by or licensed to Sound Around, Inc. and are protected by intellectual-property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the website for lawful personal or authorized business purposes.

You may not, without prior written permission:

Copy or republish website content;
Use content for commercial resale;
Modify or create derivative works;
Scrape, crawl, harvest, or systematically extract data;
Reverse engineer website software;
Remove copyright or trademark notices;
Use our trademarks in a misleading manner;
Frame or mirror the website; or
Use website content to train or develop a competing product or service.

All rights not expressly granted are reserved.

21. Trademarks

SereneLife, SereneLifeHome.com, associated logos, product names, slogans, and trade dress are trademarks or other protected brand identifiers of Sound Around, Inc. or their respective owners.

No license to use these marks is granted except as expressly stated in writing.

Other names and marks appearing on the website belong to their respective owners.

22. Reviews, feedback, and user submissions

You may be able to submit reviews, comments, photographs, questions, ideas, or other content.

You retain ownership of content you create. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, distribute, adapt, translate, and promote that content in connection with our business, products, advertising, and services.

You represent that:

You created the submission or have permission to submit it.
The submission is accurate to the best of your knowledge.
It does not violate another person’s rights.
It is not deceptive, defamatory, unlawful, threatening, obscene, or malicious.
It does not contain malware, spam, or unauthorized advertising.

We may moderate, reject, edit, or remove submissions to the extent permitted by law.

We will not condition incentives on the submission of a positive review unless clearly disclosed and legally permitted.

23. Prohibited conduct

You may not use the website to:

Violate any law or regulation;
Commit or facilitate fraud;
Impersonate another person;
Submit false account, payment, or order information;
Interfere with website security or operation;
Introduce malware or harmful code;
Attempt unauthorized access;
Circumvent purchase limits;
Abuse discounts, refunds, returns, warranties, or promotions;
Collect personal information without authorization;
Use automated systems without written permission;
Infringe intellectual-property or privacy rights;
Harass employees, agents, or other users; or
Engage in conduct that may damage the website or business.

We may investigate suspected violations and cooperate with lawful requests from authorities.

24. Promotions and discount codes

Promotions, coupons, discount codes, giveaways, and special offers may be governed by additional terms.

Unless otherwise stated:

Promotions cannot be combined.
Promotions have no cash value.
Promotions may be limited by date, product, account, or quantity.
Promotions may exclude taxes, shipping, or certain products.
Promotions may be canceled when affected by fraud, abuse, or error.
Discounts cannot be applied retroactively.

Where promotional terms conflict with these general terms, the specific promotional terms will govern that promotion.

25. Third-party services and links

The website may contain links to third-party websites, payment services, social networks, marketplaces, applications, or other services.

We do not control and are not responsible for third-party content, availability, security, products, services, or privacy practices.

A link does not necessarily constitute endorsement.

Your use of a third-party service is governed by that provider’s terms and policies.

26. Privacy

Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using the website, you acknowledge that you have had an opportunity to review the Privacy Policy.

27. Electronic communications

By using the website, submitting a form, creating an account, or placing an order, you consent to receive transactional communications electronically, including:

Order confirmations;
Shipping notices;
Account notices;
Customer-service communications;
Policy notices; and
Legally required disclosures where electronic delivery is permitted.

You may withdraw consent to marketing communications through the unsubscribe method provided in those communications.

Consent to transactional messages is not conditioned on consent to marketing.

Electronic records and signatures generally may not be denied legal effect solely because they are electronic, subject to statutory consumer-consent requirements and exceptions.

28. Text messages

Where text-message services are offered, separate consent and program terms may apply.

Consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply.

Users may opt out according to the instructions provided in the applicable message or program terms.

29. Copyright complaints

If you believe content on the website infringes your copyright, send a written notice containing sufficient information to identify:

The copyrighted work;
The allegedly infringing material;
Its location on the website;
Your contact information;
Your good-faith belief regarding unauthorized use;
A statement regarding the accuracy of the notice; and
Your physical or electronic signature.

Send notices to:

Copyright Agent
Sound Around, Inc.
1600 63rd Street
Brooklyn, New York 11204
Email: abe@pyleusa.com

A company seeking the protections associated with the Digital Millennium Copyright Act should ensure that its agent information is both publicly available and properly registered with the U.S. Copyright Office.

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sound Around, Inc., SereneLife, and their affiliates, officers, directors, employees, agents, licensors, and service providers from third-party claims, liabilities, damages, judgments, costs, and reasonable legal fees arising from:

Your unlawful use of the website;
Your material violation of these terms;
Your infringement of another party’s rights; or
Content you submit.

This obligation does not apply to the extent a claim results from our own negligence, unlawful conduct, or breach of these terms.

31. Suspension and termination

We may suspend or terminate access to the website when reasonably necessary to:

Protect the website or its users;
Prevent fraud or abuse;
Comply with law;
Address security concerns; or
Enforce these terms.

Provisions that by their nature should survive termination will remain effective, including provisions concerning ownership, limitations of liability, disputes, and indemnification.

32. Governing law

These Terms and Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles.

This governing-law provision does not deprive consumers of mandatory protections available under the laws of their state or country of residence.

33. Dispute resolution

IMPORTANT: THIS SECTION AFFECTS LEGAL RIGHTS. IT SHOULD BE REVIEWED BY QUALIFIED COUNSEL BEFORE PUBLICATION.

Before filing a formal claim, you and Sound Around, Inc. agree to attempt to resolve the dispute informally.

A written dispute notice must include:

The claimant’s name and contact information;
The relevant order number;
A description of the dispute;
Supporting documentation; and
The requested resolution.

Send the notice to:

Sound Around, Inc.
Attn: Legal Department
1600 63rd Street
Brooklyn, New York 11204
Email: abe@pyleusa.com

The receiving party will have 30 days to attempt informal resolution.

Class-action waiver

To the extent legally permitted, disputes must be brought individually and not as part of a class, collective, consolidated, coordinated, mass, or representative action.

Neither party may serve as a class representative or participate as a class member in an arbitrated dispute.

Jury-trial waiver

Where legally permitted, both parties waive the right to a jury trial for disputes covered by binding arbitration.

Right to opt out

A customer may opt out of the arbitration provision by sending written notice within 30 days after first accepting these terms.

The notice must include the customer’s name, address, email address, and an unambiguous statement that the customer is opting out of arbitration.

Opting out will not affect the remaining terms.

Do not publish the optional arbitration language until the arbitration provider, fees, notice process, and opt-out procedure have been finalized by counsel.

34. Force majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, labor disruption, war, terrorism, civil unrest, epidemics, government action, carrier disruption, utility failure, cyberattack, supply interruption, or failure of telecommunications systems.

This provision does not excuse obligations that cannot legally be delayed or waived, including required refunds.

35. Severability

If a provision of these terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

36. No waiver

Failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only when made in writing by an authorized representative.

37. Assignment

You may not assign or transfer your rights or obligations under these terms without our written permission.

We may assign these terms as part of a merger, acquisition, corporate reorganization, asset transfer, or similar business transaction, subject to applicable law.

38. Entire agreement

These Terms and Conditions, together with the policies expressly incorporated by reference, constitute the entire agreement regarding your use of the website and purchases through it.

The incorporated policies include:

Privacy Policy;
Shipping Policy;
Return and Refund Policy;
Warranty Policy; and
Any product-specific or promotional terms.

If a product-specific written warranty conflicts with these general terms regarding warranty coverage, the product-specific warranty controls.

39. Contact information

Questions regarding these Terms and Conditions may be submitted through our Contact Us page or sent to:

SereneLife Customer Support
Sound Around, Inc.
1600 63rd Street
Brooklyn, New York 11204
United States

Phone: (888) 318-7953
Email: service@pyleusa.com