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Shipping Policy

This Shipping Policy applies to orders placed directly through SereneLifeHome.com.

Shipping Area

We currently ship only to addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico or other U.S. territories
  • International destinations

Order Processing

Orders are processed Monday through Thursday, excluding holidays and days when our fulfillment facilities are closed.

Orders placed before 12:00 p.m. on a processing day will generally begin processing that same business day.

Orders placed:

  • After 12:00 p.m.
  • On Friday
  • On Saturday or Sunday
  • On a holiday

will generally begin processing on the next available processing day.

Shipping Time

Orders generally ship within 2–3 business days after the order is received and payment is successfully authorized.

Shipping time refers to the time required to process, prepare, and transfer the order to the shipping carrier. Carrier transit time begins after the package has shipped and may vary depending on the delivery destination and shipping service.

Delivery dates are estimates and are not guaranteed.

Order Verification

Some orders may require additional time for:

  • Payment verification
  • Fraud-prevention review
  • Address verification
  • Product availability
  • Large or oversized product handling
  • High order volume

We may contact you if additional information is needed to complete or ship your order.

Shipping Confirmation and Tracking

Once your order has shipped, a shipping-confirmation email will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has already received or scanned the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Phone number

before submitting your order.

SereneLife is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.

Address Changes and Order Cancellations

Contact Customer Support as soon as possible if you need to change your shipping address or cancel an order.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing or has been transferred to the carrier.

Additional shipping or rerouting charges may apply when an address change is requested after processing has begun.

Split Shipments

Orders containing multiple products may be shipped in separate packages.

Products may ship separately because of product availability, package size, warehouse location, or carrier requirements. Separate tracking numbers may be provided for each shipment.

Shipping Delays

Shipping or delivery may be delayed because of circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier disruptions
  • Holiday shipping volume
  • Natural disasters
  • Supply-chain interruptions
  • Incorrect address information
  • Payment or security verification
  • Government actions or emergencies

We will make reasonable efforts to communicate significant delays that become known to us.

Damaged, Missing, or Lost Shipments

Inspect your shipment promptly after delivery.

If your package arrives damaged, contains missing items, or has not arrived as expected, contact Customer Support as soon as possible.

Please provide:

  • Your order number
  • The email address used for the order
  • Photographs of the package and product, when applicable
  • A description of the issue
  • Any available tracking information

Keep the product, shipping box, packaging materials, manuals, accessories, and shipping label until Customer Support provides further instructions.

Packages Marked Delivered

When tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address is correct.
  2. Check entrances, porches, mailrooms, reception areas, garages, and other safe locations.
  3. Ask household members, neighbors, or building staff whether they accepted it.
  4. Contact the shipping carrier.
  5. Contact SereneLife Customer Support if the shipment still cannot be located.

Each claim will be reviewed based on the available order information, tracking records, carrier findings, and applicable law.

Refused or Undeliverable Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address
  • Failed delivery attempts
  • Refusal by the recipient
  • Inability to access the delivery location
  • Failure to collect the package

Additional shipping charges may apply if the customer requests reshipment.

Any refund for a refused or undeliverable package will be handled according to our Return and Refund Policy and applicable law.

Returns

Shipping terms for returns, replacements, exchanges, and refunds are governed by our separate Return and Refund Policy.

Do not ship a product to our business address unless Customer Support has provided return authorization and instructions.

Contact Us

For questions regarding processing, tracking, shipping, or delivery, contact:

SereneLife Customer Support
Sound Around, Inc.
1600 63rd Street
Brooklyn, NY 11204
United States

Phone: (888) 318-7953
Email: service@pyleusa.com