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Service Agreement of Sound Around Inc.

Welcome to Sound Around Inc. and the SereneLife App!

Sound Around Inc. is the owner of the SereneLife brand and all associated products and services.

Before accepting this Agreement, please thoroughly read all contents and fully understand its terms, especially restrictive clauses or exceptions that are highlighted in bold. If you have any questions about this Agreement, please contact Sound Around Inc.'s customer support team at support@serenelifehome.com. You may not use the service before you have read and accepted all terms of this Agreement and related policies. By selecting "I agree" on the registration page or by using the service in any form, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. In case of any breach of this Agreement, Sound Around Inc. reserves the right to restrict, suspend, or terminate your service, and to investigate any resulting liabilities.

This Service Agreement (the "Agreement") is between you and Sound Around Inc. It includes the Sound Around Inc. Privacy Policy (available at https://serenelifehome.com/policies/privacy-policy) and other documents explicitly referenced herein. Sound Around Inc. may modify this Agreement by providing notice through the app and website. Upon such notice, the modified agreement will become effective, and your continued use of the service constitutes acceptance of the changes. If you object to any changes, you must stop using Sound Around Inc.'s services.

I. Definitions

1.1 "Licensed Software" refers to the software system developed by Sound Around Inc., downloaded and installed on specified mobile devices.

1.2 "Services" refer to services provided by Sound Around Inc. and its partners that you can access through the Licensed Software on your mobile device.

1.3 "Personal Data" refers to any information relating to an identified or identifiable natural person who can be identified by reference to an identifier such as name, location data, or online identifier.

1.4 "Sound Around Inc." refers to the company and legal entity that owns the SereneLife brand and is the provider of the Services described in this Agreement.

1.5 "SereneLife" refers to the brand owned by Sound Around Inc. under which certain products and services, including the Licensed Software, are marketed and distributed.

II. Service

2.1 Sound Around Inc. offers intelligent life equipment management services that allow you to access smart devices through the SereneLife App and create automation between devices. Service features include device management, scene linking, and analytical reports. These functions may be updated based on user needs or service improvements, and service may be temporarily suspended for maintenance with reasonable notice when possible.

III. Scope of Service

3.1 Sound Around Inc. grants you a limited, non-exclusive, revocable license to use the Licensed Software for personal, non-commercial purposes.

3.2 You may not license, sell, lease, transfer, or distribute the Licensed Software or use it for commercial purposes without prior written authorization from Sound Around Inc.

3.3 The Licensed Software is designed for use only on compatible devices and operating systems. Installation on unsupported systems may cause damage to your hardware or software.

3.4 Personal use is permitted without restriction. Commercial use requires prior written authorization from Sound Around Inc. For commercial licensing inquiries, please contact support@serenelifehome.com.

3.5 Sound Around Inc. may update, modify, or enhance the Licensed Software or add new features. Unless accompanied by separate terms, these updates and new features are subject to this Agreement.

3.6 You are responsible for the accuracy and legality of any data you input and for backing up your information. Sound Around Inc. is not responsible for data loss resulting from your failure to maintain backups.

3.7 You must keep your account credentials secure. If you discover any security issues with your account, you must promptly notify Sound Around Inc., and we will assist with appropriate measures. You are responsible for all activities that occur under your account.

IV. Third-Party Services

4.1 Certain aspects of our service utilize software or services provided by third parties, for which Sound Around Inc. has obtained appropriate licenses.

4.2 Sound Around Inc. does not control third-party information or services accessible through the Licensed Software and makes no warranties regarding their accuracy or reliability.

4.3 Sound Around Inc. may change third-party service providers as needed to maintain service quality. All third-party services accessed through the Licensed Software are subject to this Agreement and any applicable third-party terms.

V. Acceptable Use Policy

5.1 You must use the Licensed Software in accordance with all applicable laws and this Agreement. The following activities are prohibited:

  1. Distributing malware, viruses, or any code designed to damage computer systems or data;
  2. Collecting information about other users without explicit authorization;
  3. Using automated scripts that may overload our servers or interfere with service performance;
  4. Attempting unauthorized access to server data or communication systems;
  5. Interfering with other users' use and enjoyment of the service.

5.2 You understand and agree that:

  1. Sound Around Inc. will determine, at its reasonable discretion, whether your use violates these standards and may restrict or terminate your access accordingly after providing notice when possible.
  2. Sound Around Inc. may remove content that violates applicable laws, infringes on others' rights, or breaches this Agreement.
  3. You will indemnify Sound Around Inc. for any third-party claims arising from your violation of these standards.
  4. You will be liable for damages caused to Sound Around Inc. or its partners resulting from your violation of this Agreement or applicable laws.

VI. Content Standards

6.1 You agree not to use the service to upload, transfer, or share information that:

  1. Violates any applicable laws or regulations;
  2. Infringes on intellectual property rights of others;
  3. Contains threatening, harassing, defamatory, obscene, or offensive content;
  4. Promotes discrimination or violence against any person or group;
  5. Contains false information intended to mislead others;
  6. Invades others' privacy or contains personal data shared without proper consent;
  7. Includes malicious content designed to disrupt or damage the service.

VII. Privacy and Data Protection

7.1 Sound Around Inc. is committed to protecting your personal information. Our detailed Privacy Policy (https://serenelifehome.com/policies/privacy-policy) explains how we collect, use, share, store, and protect your data. The Privacy Policy includes information about:

  1. What personal data we collect, including personal information (name, email, address, phone), device information (IP address, browser type, device ID), usage data, and location data (with permission);
  2. How we use your personal data for providing and improving services, communicating with users, analytics and performance monitoring, and marketing (with opt-out options);
  3. When and how we share your data with service providers, partners, for legal requirements, and during business transfers;
  4. How we protect your data using industry standard security measures including encryption and access controls;
  5. Your rights regarding your personal data, including access to personal data, correction of inaccurate data, deletion requests, and marketing opt-out;
  6. How long we retain your data, which is as long as necessary for business purposes;
  7. Our use of cookies and similar technologies, which you can control through your browser settings;
  8. Our policy regarding minors, as our services are not intended for children under 13.

7.2 By using our service, you consent to the data practices described in our Privacy Policy.

7.3 We may update our Privacy Policy from time to time. When we do, we will notify you through the app or website. Your continued use of the service after such notification constitutes acceptance of the updated Privacy Policy.

VIII. Limitation of Liability

**8.1 Sound Around Inc. strives to provide secure, accurate, and reliable software and services but cannot guarantee perfect performance due to technological limitations.

8.2 Sound Around Inc. is not liable for damages resulting from force majeure events (such as natural disasters, power outages, or terrorist attacks) or failures of third-party services.

8.3 Sound Around Inc.'s liability is limited to direct damages actually suffered and shall not exceed the total amount you paid for the service in the 12 months preceding the claim. Sound Around Inc. is not liable for:

  1. Unauthorized access to or alteration of your data;
  2. Consequential, incidental, or indirect damages;
  3. Misunderstanding of the Licensed Software's capabilities;
  4. Other losses not directly attributable to Sound Around Inc.'s negligence.

8.4 Unauthorized modifications to the Licensed Software or using unauthorized derivatives may cause security risks for which Sound Around Inc. is not responsible.

8.5 Internet-based services are subject to potential disruptions. While Sound Around Inc. implements reasonable safeguards, service may occasionally be interrupted due to factors beyond our control. We will make reasonable efforts to minimize such disruptions.**

IX. Term and Termination

9.1 This Agreement remains in effect until terminated by you or Sound Around Inc.

9.2 Sound Around Inc. may suspend or terminate your license if you materially breach this Agreement after providing you with notice and a reasonable opportunity to remedy the breach when appropriate.

9.3 In case of repeated or serious violations, Sound Around Inc. may share information about these violations with affiliated companies and service providers as permitted by law.

9.4 You must comply with the terms of any distribution platform from which you download the Licensed Software. If such platforms notify Sound Around Inc. of your violation of their terms, Sound Around Inc. may take appropriate action after investigation.

9.5 Upon termination, you must stop using the Licensed Software and delete all copies in your possession.

9.6 You will be responsible for compensating Sound Around Inc. and affected users for any damages resulting from your violation of this Agreement as determined by a court of competent jurisdiction.

X. Governing Law and Dispute Resolution

10.1 This Agreement is governed by the laws of the United States and the state where Sound Around Inc. maintains its principal place of business, without regard to conflict of law principles.

10.2 Any disputes arising from this Agreement shall be resolved as follows: a) The parties will attempt to resolve disputes through good-faith negotiation; b) If negotiation fails, either party may submit the dispute to mediation under the American Arbitration Association rules; c) If mediation is unsuccessful, the dispute may be submitted to the appropriate federal or state courts in the United States with personal jurisdiction over the parties.

10.3 If any provision of this Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

XI. Contact Information

For questions about this Agreement or the service, please contact:

Sound Around Inc. / SereneLife Email: support@serenelifehome.com Phone: (718) 535-1800 Website: https://serenelifehome.com Support: https://serenelifehome.com/pages/support